Cancel an outbound dial (before the interaction has been received).

CxEngage.interactions.voice.cancelDial({
  interactionId: '{{uuid}}'
});

Place the customer on hold.

CxEngage.interactions.voice.customerHold({
  interactionId: '{{uuid}}'
});

Take the customer off of hold.

CxEngage.interactions.voice.customerResume({
  interactionId: '{{uuid}}'
});

Perform an outbound dial.

CxEngage.interactions.voice.dial({
  phoneNumber: '{{number}}',
  outboundAni: '{{string}}' (Optional, used for outbound identifier),
  outboundIdentifierId: '{{uuid}}' (Optional, used for outbound identifier),
  outboundIdentifierListId: '{{uuid}}' (Optional, used for outbound identifier),
  flow-id: '{{uuid}}' (Optional, used to specify flow),
  popUri: '{{string}}' (Optional, used for salesforce screen pop),
  direction: '{{'inbound' / 'outbound' / 'agent-initiated'}} (Optional, defaults to agent-initiated),
  interactionMetadata: '{{map}}' (Optional, map to be included in interaction body)
});

Mute a resource on the call.

CxEngage.interactions.voice.mute({
  interactionId: '{{uuid}}',
  targetResourceId: '{{uuid}}' (Optional, defaults to current user id)
});

Remove a resource from the call (hang up the resource).

CxEngage.interactions.voice.resourceRemove({
  interactionId: '{{uuid}}',
  targetResourceId: '{{uuid}}' (Optional, defaults to current user id)
});

Place a resource on the call on hold.

CxEngage.interactions.voice.resourceHold({
  interactionId: '{{uuid}}',
  targetResourceId: '{{uuid}}' (Optional, defaults to current user id)
});

Take a resource on the call off of hold.

CxEngage.interactions.voice.resourceResume({
  interactionId: '{{uuid}}',
  targetResourceId: '{{uuid}}' (Optional, defaults to current user id)
});

Take all resources on the call off of hold.

CxEngage.interactions.voice.resumeAll({
  interactionId: '{{uuid}}'
});

Send a DTMF signal to the call (Twilio only).

CxEngage.interactions.voice.sendDigits({
  interactionId: '{{uuid}}',
  digit: '{{DTMF digit}}' (1-9, *, or #)
});

Start recording.

CxEngage.interactions.voice.startRecording({
  interactionId: '{{uuid}}'
});

Stop recording.

CxEngage.interactions.voice.stopRecording({
  interactionId: '{{uuid}}'
});

Unumute a resource on the call.

CxEngage.interactions.voice.unmute({
  interactionId: '{{uuid}}',
  targetResourceId: '{{uuid}}' (Optional, defaults to current user id)
});