cxengage-javascript-sdk.domain.errors
active-interactions-err
(active-interactions-err data)Error Code: 4000 Message: Unable to perform this action as there are interactions still active.
This error can be thrown if an Agent attempts to logout while there are still active / unfinished interactions.
Solution: Change your status to a not-ready state, complete/end any remaining interactions. Ensure all scripts have been completed, and wrap-up has ended.
args-failed-spec-err
(args-failed-spec-err data)bad-sdk-init-opts-err
(bad-sdk-init-opts-err)SDK initialization error
This error is commonly received if the initialize function was provided with invalid parameters. The available parameters are listed as following:
- baseUrl
- crmModule
- reporitngRefreshRate
- logLevel
- environment
CxEngage.initialize({
baseUrl: 'http://api.cxengage.net/v1/',
environment: 'dev',
reportingRefreshRate: 3000,
logLevel: 'info',
crmModule: 'salesforce-classic'
});
failed-cognito-auth-err
(failed-cognito-auth-err data)failed-to-accept-interaction-err
(failed-to-accept-interaction-err interaction-id data)Error Code: 4004 Message: Failed to accept interaction.
This error is thrown when the ‘offer-accept’ interrupt fails to send. If the error is status:404/level:interaction-fatal, then the interaction no longer exists.
failed-to-acknowledge-flow-action-err
(failed-to-acknowledge-flow-action-err interaction-id data message)failed-to-add-outbound-identifier-list-member-err
(failed-to-add-outbound-identifier-list-member-err data)failed-to-assign-blank-salesforce-classic-item-err
(failed-to-assign-blank-salesforce-classic-item-err interaction-id)failed-to-assign-blank-salesforce-lightning-item-err
(failed-to-assign-blank-salesforce-lightning-item-err interaction-id)failed-to-assign-contact-to-interaction-err
(failed-to-assign-contact-to-interaction-err interaction-id data)Error Code: 4007 Message: Failed to assign specified contact to interaction.
This error is thrown when the ‘interaction-contact-selected’ interrupt fails to send.
failed-to-assign-salesforce-classic-item-no-interaction-err
(failed-to-assign-salesforce-classic-item-no-interaction-err interaction-id)failed-to-assign-salesforce-classic-item-to-interaction-err
(failed-to-assign-salesforce-classic-item-to-interaction-err interaction-id)failed-to-assign-salesforce-lightning-item-no-interaction-err
(failed-to-assign-salesforce-lightning-item-no-interaction-err interaction-id)failed-to-assign-salesforce-lightning-item-to-interaction-err
(failed-to-assign-salesforce-lightning-item-to-interaction-err interaction-id)failed-to-associate-err
(failed-to-associate-err data)Error Code: 11066 Message: Failed to associate entity.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-cancel-extension-transfer-err
(failed-to-cancel-extension-transfer-err transfer-body data)failed-to-cancel-outbound-dial-err
(failed-to-cancel-outbound-dial-err interaction-id data)failed-to-cancel-queue-transfer-err
(failed-to-cancel-queue-transfer-err transfer-body data)failed-to-cancel-resource-transfer-err
(failed-to-cancel-resource-transfer-err transfer-body data)failed-to-change-state-err
(failed-to-change-state-err data)Error Code: 2004 Message: Failed to change agent state. The API returned an error.
This error can be thrown if an Agent attempts to change their state and the API request returns an error.
Solution: Attempt to change state again shortly after it fails, if it continues to fail try restarting the browser.
Support Notes: In the case of a 500 error, this would be a problem with Presence.
failed-to-change-twilio-active-output-ringtone-devices-err
(failed-to-change-twilio-active-output-ringtone-devices-err error)Error Code: 8004 Message: Setting output ringtone devices as active for Twilio was unsuccessful.
This error is thrown when setting new collection of ringtone devices as active is not well-handled by Twilio.
failed-to-change-twilio-active-output-speaker-devices-err
(failed-to-change-twilio-active-output-speaker-devices-err error)Error Code: 8005 Message: Setting output speaker devices as active for Twilio was unsuccessful.
This error is thrown when setting new collection of speaker devices as active is not well-handled by Twilio.
failed-to-connect-to-mqtt-err
(failed-to-connect-to-mqtt-err msg)failed-to-create-api-key-err
(failed-to-create-api-key-err data)Error Code: 11134 Message: Failed to create Api Keys.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-business-hour-err
(failed-to-create-business-hour-err data)Error Code: 11129 Message: Failed to create Business Hours.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-contact-err
(failed-to-create-contact-err attributes data)failed-to-create-data-access-report-err
(failed-to-create-data-access-report-err data)Error Code: 11055 Message: Failed to create data access report.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-create-dispatch-mapping-err
(failed-to-create-dispatch-mapping-err data)Error Code: 11095 Message: Failed to create dispatch mapping.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-disposition-err
(failed-to-create-disposition-err data)Error Code: 11091 Message: Failed to create disposition.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-disposition-list-err
(failed-to-create-disposition-list-err data)Error Code: 11138 Message: Failed to create disposition list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-email-reply-artifact-err
(failed-to-create-email-reply-artifact-err interaction-id artifact-body data)failed-to-create-email-template-err
(failed-to-create-email-template-err data)failed-to-create-err
(failed-to-create-err data)Error Code: 11098 Message: Failed to create api endpoint / entity.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-create-exception-err
(failed-to-create-exception-err data)Error Code: 11131 Message: Failed to create Exception.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-flow-draft-err
(failed-to-create-flow-draft-err data)Error Code: 11086 Message: Failed to create draft for flow.
This error is usually due to an unexpected status code returned from the API.
Validate that the values passed into the SDK function were correct.
Solution: Check network tab for additional error information.
failed-to-create-flow-err
(failed-to-create-flow-err data)Error Code: 11085 Message: Failed to create/copy flow with draft.
This error is usually due to an unexpected status code returned from the API.
Validate that the values passed into the SDK function were correct.
Solution: Check network tab for additional error information.
failed-to-create-group-err
(failed-to-create-group-err data)Error Code: 11061 Message: Failed to create group.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-create-integration-err
(failed-to-create-integration-err data)Error Code: 11110 Message: Failed to create integration.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-integration-listener-err
(failed-to-create-integration-listener-err data)Error Code: 11114 Message: Failed to create listener.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-interaction-note-err
(failed-to-create-interaction-note-err interaction-id data)failed-to-create-list-err
(failed-to-create-list-err data)failed-to-create-list-item-err
(failed-to-create-list-item-err data)failed-to-create-message-template-err
(failed-to-create-message-template-err data)Error Code: 11124 Message: Failed to create message template.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-outbound-email-interaction-err
(failed-to-create-outbound-email-interaction-err interaction-body interaction-id data)failed-to-create-outbound-identifier-err
(failed-to-create-outbound-identifier-err data)failed-to-create-outbound-identifier-list-err
(failed-to-create-outbound-identifier-list-err data)Error Code: 11034 Message: Failed to create outbound identifier list.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function are correct.
Solution: Check your browsers dev tools console for additional error information.
failed-to-create-outbound-sms-interaction-err
(failed-to-create-outbound-sms-interaction-err phone-number message data)failed-to-create-reason-err
(failed-to-create-reason-err data)Error Code: 11078 Message: Failed to create reason.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-reason-list-err
(failed-to-create-reason-list-err data)Error Code: 11080 Message: Failed to create reason list.
This error is usually due to an unexpected status code returned from the API.
Validate that the values passed into the SDK function were correct.
Solution: Check network tab for additional error information.
failed-to-create-role-err
(failed-to-create-role-err data)Error Code: 11050 Message: Failed to create role.
This error is usually due to an unexpected status code returned from the API. Validate the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information.
failed-to-create-skill-err
(failed-to-create-skill-err data)Error Code: 11058 Message: Failed to create skill.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-create-sla-err
(failed-to-create-sla-err data)Error Code: 11097 Message: Failed to create SLA.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function are correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-create-sla-version-err
(failed-to-create-sla-version-err data)Error Code: 11102 Message: Failed to create version for SLA.
This error is usually due to an unexpected status code returned from the API.
Validate that the values passed into the SDK function were correct.
Solution: Check network tab for additional error information.
failed-to-create-tenant-err
(failed-to-create-tenant-err data)Error Code: 11117 Message: Failed to create tenants list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-transfer-list-err
(failed-to-create-transfer-list-err data)Error Code: 11107 Message: Failed to create transfer list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-create-user-err
(failed-to-create-user-err data)Error Code: 11065 Message: Failed to create user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-delete-api-key-err
(failed-to-delete-api-key-err data)Error Code: 11136 Message: Failed to delete Api Key.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-delete-contact-err
(failed-to-delete-contact-err contact-id data)failed-to-delete-email-template-err
(failed-to-delete-email-template-err data)failed-to-delete-err
(failed-to-delete-err data)Error Code: 11101 Message: Failed to delete api endpoint / entity.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-delete-exception-err
(failed-to-delete-exception-err data)Error Code: 11132 Message: Failed to delete Exception.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check network tab for additional error information.
failed-to-delete-list-item-err
(failed-to-delete-list-item-err data)failed-to-delete-outbound-identifier-err
(failed-to-delete-outbound-identifier-err data)failed-to-delete-sqs-message
(failed-to-delete-sqs-message error)failed-to-deselect-disposition-err
(failed-to-deselect-disposition-err interaction-id data)failed-to-disable-wrapup-err
(failed-to-disable-wrapup-err interaction-id data)Error Code: 4010 Message: Failed to disable wrapup.
This error is thrown when the ‘wrapup-off’ interrupt fails to send.
failed-to-dissociate-err
(failed-to-dissociate-err data)Error Code: 11064 Message: Failed to dissociate entity.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-download-list-err
(failed-to-download-list-err data)failed-to-enable-wrapup-err
(failed-to-enable-wrapup-err interaction-id data)Error Code: 4009 Message: Failed to enable wrapup.
This error is thrown when the ‘wrapup-on’ interrupt fails to send.
failed-to-end-interaction-err
(failed-to-end-interaction-err interaction-id data)Error Code: 4003 Message: Failed to end interaction.
This error is thrown when the ‘remove-resource’ interrupt (‘resource-disconnect’ interrupt for non-voice) fails to send. If the error is status:404/level:interaction-fatal, then the interaction no longer exists.
failed-to-end-wrapup-err
(failed-to-end-wrapup-err interaction-id data)failed-to-find-twilio-connection-object
(failed-to-find-twilio-connection-object interaction-id)Error Code: 8002 Message: Failed to find the twilio connection object in state
This error is thrown when the interaction has been accepted through flow, but the subsequent Twilio connection has not been received within 35 seconds.
failed-to-focus-interaction-err
(failed-to-focus-interaction-err interaction-id data)Error Code: 4005 Message: Failed to focus interaction.
This error is thrown when the ‘interaction-focused’ interrupt fails to send.
failed-to-focus-salesforce-classic-interaction-err
(failed-to-focus-salesforce-classic-interaction-err interaction-id)failed-to-focus-salesforce-lightning-interaction-err
(failed-to-focus-salesforce-lightning-interaction-err interaction-id)failed-to-focus-zendesk-interaction-err
(failed-to-focus-zendesk-interaction-err interaction-id data)failed-to-get-api-keys-err
(failed-to-get-api-keys-err data)Error Code: 11133 Message: Failed to get apiKeys information. This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct. Solution: Check your browsers dev tools console for additional error information
failed-to-get-artifact-err
(failed-to-get-artifact-err data)failed-to-get-artifacts-err
(failed-to-get-artifacts-err data)failed-to-get-attachment-url-err
(failed-to-get-attachment-url-err interaction-id artifact-file-id artifact-id data)failed-to-get-auth-info-err
(failed-to-get-auth-info-err data)Error Code: 3005 Message: Failed to retrieve SSO authentication information.
This error can be thrown if we are unable to find any SSO information associated with their email address or tenant ID / identity provider ID combination.
Solution: Ensure that the email or tenant being used is properly associated with a valid identity provider, and that the SAML provider is configured correctly.
failed-to-get-available-stats-err
(failed-to-get-available-stats-err data)failed-to-get-business-hour-err
(failed-to-get-business-hour-err data)Error Code: 11127 Message: Failed to get Business Hour information.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-business-hours-err
(failed-to-get-business-hours-err data)Error Code: 11126 Message: Failed to get Business Hours information.
This error is usually due to an unexpected status code returned from the API. Solution: Check your browsers dev tools console for additional error information
failed-to-get-capacity-err
(failed-to-get-capacity-err data)failed-to-get-capacity-rules-err
(failed-to-get-capacity-rules-err data)Error Code: 11046 Message: Failed to get capacity rules.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-contact-err
(failed-to-get-contact-err contact-id data)failed-to-get-contact-interaction-history-err
(failed-to-get-contact-interaction-history-err contact-id data)failed-to-get-crm-interactions-err
(failed-to-get-crm-interactions-err id crm sub-type data)failed-to-get-current-salesforce-classic-org-id-err
(failed-to-get-current-salesforce-classic-org-id-err error)failed-to-get-current-salesforce-classic-user-id-err
(failed-to-get-current-salesforce-classic-user-id-err error)failed-to-get-current-salesforce-lightning-org-id-err
(failed-to-get-current-salesforce-lightning-org-id-err error)failed-to-get-current-salesforce-lightning-user-id-err
(failed-to-get-current-salesforce-lightning-user-id-err error)failed-to-get-dashboards-list-err
(failed-to-get-dashboards-list-err data)Error Code: 11008 Message: Failed to get dashboards list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-data-access-member-err
(failed-to-get-data-access-member-err data)Error Code: 11067 Message: Failed to get data access member. This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct. Solution: Check your browsers dev tools console for additional error information
failed-to-get-data-access-report-err
(failed-to-get-data-access-report-err data)Error Code: 11054 Message: Failed to get data access report.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-data-access-reports-err
(failed-to-get-data-access-reports-err data)Error Code: 11053 Message: Failed to get all data access reports.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-dispatch-mapping-err
(failed-to-get-dispatch-mapping-err data)Error Code: 11094 Message: Failed to get dispatch mapping.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-dispatch-mappings-err
(failed-to-get-dispatch-mappings-err data)Error Code: 11093 Message: Failed to get dispatch mappings.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-disposition-err
(failed-to-get-disposition-err data)Error Code: 11090 Message: Failed to get disposition.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-dispositions-err
(failed-to-get-dispositions-err data)Error Code: 11089 Message: Failed to get dispositions.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-email-templates-err
(failed-to-get-email-templates-err data)failed-to-get-email-transcripts-err
(failed-to-get-email-transcripts-err data)Error Code: 10009 Message: Failed to retrieve email transcripts. This error is usually due to an unexpected status code returned from the API where one of the requested transcripts (via artifact-id) is unavailable. Solution: Check your browsers dev tools console for additional error information
failed-to-get-email-types-err
(failed-to-get-email-types-err data)failed-to-get-entity-err
(failed-to-get-entity-err data)Error Code: 11069 Message: Failed to get entity. This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct. Solution: Check your browsers dev tools console for additional error information
failed-to-get-flow-err
(failed-to-get-flow-err data)Error Code: 11084 Message: Failed to get a Flow.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-flows-err
(failed-to-get-flows-err data)Error Code: 11043 Message: Failed to get flows.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-group-err
(failed-to-get-group-err data)Error Code: 11060 Message: Failed to get group.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-groups-err
(failed-to-get-groups-err data)Error Code: 11025 Message: Failed to get groups.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-historical-report-folders-err
(failed-to-get-historical-report-folders-err data)Error Code: 11052 Message: Failed to get historical report folders.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-identity-providers-err
(failed-to-get-identity-providers-err data)Error Code: 11073 Message: Failed to get identity providers.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-integration-err
(failed-to-get-integration-err data)Error Code: 11109 Message: Failed to get integration information.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-integration-listener-err
(failed-to-get-integration-listener-err data)Error Code: 11113 Message: Failed to get listener information.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-integration-listeners-err
(failed-to-get-integration-listeners-err data)Error Code: 11112 Message: Failed to get listeners list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-integrations-err
(failed-to-get-integrations-err data)Error Code: 11045 Message: Failed to get integrations.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-interaction-note-err
(failed-to-get-interaction-note-err interaction-id data)failed-to-get-interaction-reporting-err
(failed-to-get-interaction-reporting-err interaction-id data)failed-to-get-list-err
(failed-to-get-list-err data)failed-to-get-list-item-err
(failed-to-get-list-item-err data)failed-to-get-list-types-err
(failed-to-get-list-types-err data)failed-to-get-lists-err
(failed-to-get-lists-err data)failed-to-get-message-template-err
(failed-to-get-message-template-err data)Error Code: 11123 Message: Failed to get message template.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-message-templates-err
(failed-to-get-message-templates-err data)Error Code: 11070 Message: Failed to get message templates. This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct. Solution: Check your browsers dev tools console for additional error information
failed-to-get-messaging-transcripts-err
(failed-to-get-messaging-transcripts-err interaction-id data)failed-to-get-outbound-identifier-list-err
(failed-to-get-outbound-identifier-list-err data)failed-to-get-outbound-identifier-lists-err
(failed-to-get-outbound-identifier-lists-err data)failed-to-get-outbound-identifiers-err
(failed-to-get-outbound-identifiers-err data)failed-to-get-permissions-err
(failed-to-get-permissions-err data)Error Code: 11049 Message: Failed to get permissions.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-platform-roles-err
(failed-to-get-platform-roles-err data)Error Code: 11063 Message: Failed to get all platform roles predefined.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-platform-user-email-err
(failed-to-get-platform-user-email-err data)Error Code: 11076 Failed to get user details searching by email address.
The email address specified as parameter does not exist within the platform. Validate the values passed to the SDK to make sure they are correct.
Solution: Check your browsers dev tools console for additional info.
failed-to-get-platform-user-err
(failed-to-get-platform-user-err data)Error Code: 11072 Message: Failed to get platform user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-queue-err
(failed-to-get-queue-err queue-id data)failed-to-get-queue-list-err
(failed-to-get-queue-list-err data)failed-to-get-reason-err
(failed-to-get-reason-err data)Error Code: 11082 Message: Failed to get a reason.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-reason-list-err
(failed-to-get-reason-list-err data)Error Code: 11083 Message: Failed to get a Reason List.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-reason-lists-err
(failed-to-get-reason-lists-err data)Error Code: 11048 Message: Failed to get presence reasons lists.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-reasons-err
(failed-to-get-reasons-err data)Error Code: 11047 Message: Failed to get presence reasons.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-recordings-err
(failed-to-get-recordings-err data)Error Code: 11137 Message: Failed to get recordings for provided interaction-id. This error is usually due to an unexpected status code returned from the API where one of the requested recordings (via artifact-id) is unavailable. Solution: Check your browsers dev tools console for additional error information
failed-to-get-region-err
(failed-to-get-region-err data)Error Code: 2011 Message: Failed to select tenant; unable to retrieve region data. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-regions-err
(failed-to-get-regions-err data)Error Code: 11142 Message: Failed to get regions information.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-role-err
(failed-to-get-role-err data)Error Code: 11079 Message: Failed to get role.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-roles-err
(failed-to-get-roles-err data)Error Code: 11044 Message: Failed to get roles.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-running-session-state
(failed-to-get-running-session-state api-response)failed-to-get-session-config-err
(failed-to-get-session-config-err data)Error Code: 2001 Message: Failed to get user session config. The API returned an error.
This error can be thrown if an Agent attempts to select their tenant and the API returns an error.
Solution: Refresh the browser and attempt to select the tenant once more. If it continues to fail, ensure that the tenant’s integrations are configured properly.
Support Notes: The Config route returns integration information and is an expensive API request. The API could be timing out trying to fetch integration data.
failed-to-get-skill-err
(failed-to-get-skill-err data)Error Code: 11057 Message: Failed to get skill.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-skills-err
(failed-to-get-skills-err data)Error Code: 11026 Message: Failed to get skills.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-sla-err
(failed-to-get-sla-err data)Error Code: 11104 Message: Failed to get SLA.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function is correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-slas-err
(failed-to-get-slas-err data)Error Code: 11103 Message: Failed to get SLA list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-get-specific-messaging-transcript-err
(failed-to-get-specific-messaging-transcript-err interaction-id artifact-id data)failed-to-get-tenant-branding-err
(failed-to-get-tenant-branding-err data)failed-to-get-tenant-data-err
(failed-to-get-tenant-data-err data)Error Code: 11106 Message: Failed to get tenant information.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-tenant-details-err
(failed-to-get-tenant-details-err data)Error Code: 2012 Message: Failed to retrieve user’s tenant details. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-tenant-err
(failed-to-get-tenant-err data)Error Code: 2010 Message: Failed to select tenant; unable to retrieve tenant data. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-tenant-protected-branding-err
(failed-to-get-tenant-protected-branding-err data)failed-to-get-tenants-err
(failed-to-get-tenants-err data)Error Code: 11118 Message: Failed to get tenants information.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-timezones-err
(failed-to-get-timezones-err data)Error Code: 11128 Message: Failed to get timezones information.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-transfer-list-err
(failed-to-get-transfer-list-err data)failed-to-get-transfer-lists-err
(failed-to-get-transfer-lists-err data)failed-to-get-user-config-err
(failed-to-get-user-config-err data)Error Code: 2015 Message: Failed to get user configuration details.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-user-err
(failed-to-get-user-err resource-id data)Error Code: 11000 Message: Failed to get specified user.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-user-extensions-err
(failed-to-get-user-extensions-err data)Error Code: 2009 Message: Failed to go ready; unable to retrieve user extensions. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-user-outbound-identifier-lists-err
(failed-to-get-user-outbound-identifier-lists-err data)Error Code: 11068 Message: Failed to get the user’s outbound identifiers list.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-get-users-err
(failed-to-get-users-err data)Error Code: 11001 Message: Failed to get user list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-init-cognito-sdk-err
(failed-to-init-cognito-sdk-err data)failed-to-init-twilio-err
(failed-to-init-twilio-err error)failed-to-init-zendesk-client-err
(failed-to-init-zendesk-client-err data)failed-to-invite-user-err
(failed-to-invite-user-err data)Error Code: 11143 Message: Failed to invite user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-list-all-contacts-err
(failed-to-list-all-contacts-err data)failed-to-list-contact-attributes-err
(failed-to-list-contact-attributes-err data)failed-to-list-interaction-notes-err
(failed-to-list-interaction-notes-err interaction-id data)failed-to-merge-contacts-err
(failed-to-merge-contacts-err contact-ids data)failed-to-mute-target-resource-err
(failed-to-mute-target-resource-err interaction-id target-resource-id resource-id data)failed-to-perform-bulk-stat-query-err
(failed-to-perform-bulk-stat-query-err stats response)failed-to-perform-outbound-dial-err
(failed-to-perform-outbound-dial-err phone-number data)failed-to-perform-stat-query-err
(failed-to-perform-stat-query-err stat-query data)failed-to-place-customer-on-hold-err
(failed-to-place-customer-on-hold-err interaction-id data)failed-to-place-resource-on-hold-err
(failed-to-place-resource-on-hold-err interaction-id target-resource-id resource-id data)failed-to-process-sqs-message
(failed-to-process-sqs-message sqs-info)failed-to-read-err
(failed-to-read-err data)Error Code: 11099 Message: Failed to read api endpoint / entity.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-receive-sqs-message
(failed-to-receive-sqs-message error)failed-to-refresh-sqs-integration-err
(failed-to-refresh-sqs-integration-err data)failed-to-refresh-twilio-integration-err
(failed-to-refresh-twilio-integration-err data)failed-to-remove-flow-draft-err
(failed-to-remove-flow-draft-err data)Error Code: 11088 Message: Failed to remove draft from flow.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-remove-outbound-identifier-list-member-err
(failed-to-remove-outbound-identifier-list-member-err data)failed-to-remove-resource-err
(failed-to-remove-resource-err interaction-id target-resource-id resource-id data)failed-to-resume-all-err
(failed-to-resume-all-err interaction-id data)failed-to-resume-customer-err
(failed-to-resume-customer-err interaction-id data)failed-to-resume-resource-err
(failed-to-resume-resource-err interaction-id target-resource-id resource-id data)failed-to-retrieve-contact-layout-err
(failed-to-retrieve-contact-layout-err layout-id data)failed-to-retrieve-contact-layouts-list-err
(failed-to-retrieve-contact-layouts-list-err data)failed-to-retrieve-email-artifact-err
(failed-to-retrieve-email-artifact-err interaction-id artifact-id data)failed-to-retrieve-messaging-history-err
(failed-to-retrieve-messaging-history-err interaction-id data)failed-to-retrieve-messaging-metadata-err
(failed-to-retrieve-messaging-metadata-err interaction-id data)failed-to-retrieve-smooch-messaging-history-err
(failed-to-retrieve-smooch-messaging-history-err interaction-id data)failed-to-save-logs-err
(failed-to-save-logs-err logs data)failed-to-search-contacts-err
(failed-to-search-contacts-err query data)failed-to-select-disposition-err
(failed-to-select-disposition-err interaction-id data)failed-to-send-agent-cancel-reply-err
(failed-to-send-agent-cancel-reply-err interaction-id data)failed-to-send-agent-no-reply-err
(failed-to-send-agent-no-reply-err interaction-id data)failed-to-send-agent-reply-started-err
(failed-to-send-agent-reply-started-err interaction-id data)failed-to-send-custom-interrupt-err
(failed-to-send-custom-interrupt-err interaction-id data)failed-to-send-digits-invalid-interaction-err
(failed-to-send-digits-invalid-interaction-err interaction-id)failed-to-send-email-reply-err
(failed-to-send-email-reply-err interaction-id data)failed-to-send-email-reply-no-artifact-err
(failed-to-send-email-reply-no-artifact-err interaction-id artifact-id)failed-to-send-interaction-script-response-err
(failed-to-send-interaction-script-response-err interaction-id data)failed-to-send-outbound-sms-err
(failed-to-send-outbound-sms-err interaction-id message data)failed-to-send-salesforce-classic-assign-err
(failed-to-send-salesforce-classic-assign-err interaction-id data)failed-to-send-salesforce-classic-unassign-err
(failed-to-send-salesforce-classic-unassign-err interaction-id data)failed-to-send-salesforce-lightning-assign-err
(failed-to-send-salesforce-lightning-assign-err interaction-id data)failed-to-send-salesforce-lightning-unassign-err
(failed-to-send-salesforce-lightning-unassign-err interaction-id data)failed-to-send-smooch-attachment
(failed-to-send-smooch-attachment interaction-id agent-message-id file err-status-text)failed-to-send-smooch-conversation-read
(failed-to-send-smooch-conversation-read interaction-id)failed-to-send-smooch-message
(failed-to-send-smooch-message interaction-id agent-message-id message)failed-to-send-smooch-typing
(failed-to-send-smooch-typing interaction-id typing)failed-to-send-twilio-digits-err
(failed-to-send-twilio-digits-err digit)failed-to-send-zendesk-assign-err
(failed-to-send-zendesk-assign-err interaction-id data)failed-to-set-direction-err
(failed-to-set-direction-err data)Error Code: 2008 Message: Failed to set user direction. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-set-presence-state-err
(failed-to-set-presence-state-err data)Error Code: 2013 Message: Failed to set user presence state. The API returned an error.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-set-zendesk-dimensions-err
(failed-to-set-zendesk-dimensions-err data)failed-to-set-zendesk-visibility-err
(failed-to-set-zendesk-visibility-err data)failed-to-start-agent-session-err
(failed-to-start-agent-session-err data)Error Code: 2002 Message: Failed to start an agent session. The API returned an error.
This error can be thrown if an Agent attempts to select their tenant and the API returns an error.
Solution: Refresh the browser and attempt to select the tenant once more.
Support Notes: This error may indicate an issue with Presence.
failed-to-start-recording-err
(failed-to-start-recording-err interaction-id resource-id data)failed-to-start-silent-monitoring
(failed-to-start-silent-monitoring interaction-id data)failed-to-start-silent-monitoring-no-extension
(failed-to-start-silent-monitoring-no-extension interaction-id extensions)failed-to-stop-recording-err
(failed-to-stop-recording-err interaction-id resource-id data)failed-to-transfer-to-extension-err
(failed-to-transfer-to-extension-err transfer-body data)failed-to-transfer-to-queue-err
(failed-to-transfer-to-queue-err transfer-body data)failed-to-transfer-to-resource-err
(failed-to-transfer-to-resource-err transfer-body data)failed-to-unassign-contact-from-interaction-err
(failed-to-unassign-contact-from-interaction-err interaction-id data)Error Code: 4008 Message: Failed to unassign specified contact to interaction.
This error is thrown when the ‘interaction-contact-deselected’ interrupt fails to send.
failed-to-unassign-salesforce-classic-item-from-interaction-err
(failed-to-unassign-salesforce-classic-item-from-interaction-err interaction-id)failed-to-unassign-salesforce-lightning-item-from-interaction-err
(failed-to-unassign-salesforce-lightning-item-from-interaction-err interaction-id)failed-to-unfocus-interaction-err
(failed-to-unfocus-interaction-err interaction-id data)Error Code: 4006 Message: Failed to unfocus interaction.
This error is thrown when the ‘interaction-unfocused’ interrupt fails to send.
failed-to-unmute-target-resource-err
(failed-to-unmute-target-resource-err interaction-id target-resource-id resource-id data)failed-to-update-api-key-err
(failed-to-update-api-key-err data)Error Code: 11135 Message: Failed to update Api Key.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-business-hour-err
(failed-to-update-business-hour-err data)Error Code: 11130 Message: Failed to update Business Hours.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-contact-err
(failed-to-update-contact-err contact-id attributes data)failed-to-update-data-access-report-err
(failed-to-update-data-access-report-err data)Error Code: 11056 Message: Failed to update data access report.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-default-tenant-err
(failed-to-update-default-tenant-err data)failed-to-update-dispatch-mapping-err
(failed-to-update-dispatch-mapping-err data)Error Code: 11096 Message: Failed to update dispatch mapping.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-disposition-err
(failed-to-update-disposition-err data)Error Code: 11092 Message: Failed to update disposition.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-disposition-list-err
(failed-to-update-disposition-list-err data)Error Code: 11139 Message: Failed to update disposition list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-email-template-err
(failed-to-update-email-template-err data)failed-to-update-err
(failed-to-update-err data)Error Code: 11100 Message: Failed to update api endpoint / entity.
This error is usually due to an unexpected status code returned from the API. Validate that the value passed into the sdk function was correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-extension-err
(failed-to-update-extension-err data)Error Code: 2006 Message: Failed to update user extension. Unable to transition agent to ready state.
This error can be thrown if an Agent attempts to go ready with a new extension, and the API returns an error while trying to update their active extension.
Solution: If this error occurs after refreshing the browser and logging in again, have an administrator change the Agent’s primary extension manually.
failed-to-update-flow-err
(failed-to-update-flow-err data)Error Code: 11087 Message: Failed to update flow.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-group-err
(failed-to-update-group-err data)Error Code: 11062 Message: Failed to update group.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-integration-err
(failed-to-update-integration-err data)Error Code: 11111 Message: Failed to update integration.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-integration-listener-err
(failed-to-update-integration-listener-err data)Error Code: 11115 Message: Failed to update listener.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-interaction-note-err
(failed-to-update-interaction-note-err interaction-id data)failed-to-update-list-err
(failed-to-update-list-err data)failed-to-update-list-item-err
(failed-to-update-list-item-err data)failed-to-update-message-template-err
(failed-to-update-message-template-err data)Error Code: 11125 Message: Failed to update message template.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-outbound-identifier-err
(failed-to-update-outbound-identifier-err data)failed-to-update-outbound-identifier-list-err
(failed-to-update-outbound-identifier-list-err data)failed-to-update-platform-user-err
(failed-to-update-platform-user-err data)Error Code: 11071 Message: Failed to update platform user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-reason-err
(failed-to-update-reason-err data)Error Code: 11077 Message: Failed to update reason.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-reason-list-err
(failed-to-update-reason-list-err data)Error Code: 11081 Message: Failed to update reason list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-role-err
(failed-to-update-role-err data)Error Code: 11051 Message: Failed to get integrations.
This error is usually due to an unexpected status code returned from the API. Validate the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-salesforce-classic-interaction-tab-id-err
(failed-to-update-salesforce-classic-interaction-tab-id-err interaction-id)failed-to-update-salesforce-lightning-interaction-tab-id-err
(failed-to-update-salesforce-lightning-interaction-tab-id-err interaction-id)failed-to-update-skill-err
(failed-to-update-skill-err data)Error Code: 11059 Message: Failed to update skill.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-sla-err
(failed-to-update-sla-err data)Error Code: 11105 Message: Failed to update SLA.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function are correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-tenant-branding-err
(failed-to-update-tenant-branding-err data)Error Code: 11141 Message: Failed to update tenant branding.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-tenant-err
(failed-to-update-tenant-err data)Error Code: 11116 Message: failed to update tenants list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-transfer-list-err
(failed-to-update-transfer-list-err data)Error Code: 11108 Message: Failed to update transfer list.
This error is usually due to an unexpected status code returned from the API.
Solution: Check network tab for additional error information.
failed-to-update-user-err
(failed-to-update-user-err data)Error Code: 11007 Message: Failed to update user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-user-skill-member-err
(failed-to-update-user-skill-member-err data)Error Code: 11075 Message: Failed to update skill’s proficiency of user.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-update-users-capacity-rule-err
(failed-to-update-users-capacity-rule-err data)Error Code: 11074 Message: Failed to update users capacity rule.
This error is usually due to an unexpected status code returned from the API. Validate that the values passed into the sdk function were correct.
Solution: Check your browsers dev tools console for additional error information
failed-to-upload-branding-image-err
(failed-to-upload-branding-image-err data)Error Code: 11140 Message: Failed to upload branding image.
This error is usually due to an unexpected status code returned from the API.
Solution: Check your browsers dev tools console for additional error information
failed-to-upload-list-err
(failed-to-upload-list-err data)force-killed-twilio-connection-err
(force-killed-twilio-connection-err interaction-id)Error Code: 8003 Message: Force-killed the connection with Twilio; previous attempts to end it naturally were unsuccessful.
This error is thrown when the interaction is dead (status:404), but a twilio connection still exists for it and is disconnected.
insufficient-permissions-err
(insufficient-permissions-err data)invalid-disposition-provided-err
(invalid-disposition-provided-err interaction-id data)invalid-extension-provided-err
(invalid-extension-provided-err data)Error Code: 2005 Message: Invalid extension provided. Must be in the list of extensions provided via your user config. Unable to transition agent to a ready state.
This error can be thrown if an Agent attempts to go ready with an invalid extension.
Solution: Ensure the Agent’s extensions are properly configured, refresh the browser and attempt to go ready once more.
Support Notes: this error could indicate misconfigured extensions, or the SDK being out of sync with the user’s extension data. Relogging should fix this issue.
invalid-reason-info-err
(invalid-reason-info-err data)Error Code: 2007 Message: Invalid reason info provided. Must be in the list of reasons provided via your user config. Unable to transition agent to a not ready.
This error can be thrown if the reason they are attempting to go not ready with was not included in their user data on login.
Solution: In the event this error does occur, try changing state without a reason code. Once this is done, attempt to switch to the desired reason code.
Support Notes: The SDK’s internal list of available reason codes for the user to switch to refreshes on state change. Therefore, switching to not-ready without a reason list should refresh that list allowing the user to then switch to the desired code.
login-failed-login-request-err
(login-failed-login-request-err data)Error Code: 3002 Message: Login attempt failed. Login request failed.
This error is typically thrown if the token being used is invalid or expired.
Solution: Refresh the page, and attempt to log in once more.
login-failed-token-request-err
(login-failed-token-request-err data)Error Code: 3000 Message: Login attempt failed. Unable to retrieve token.
This error can be thrown if a User attempts to login and the API request returns an error. The most common cause for this would be incorrect credentials.
Solution: Verify that the credentials being used are correct.
logout-failed-err
(logout-failed-err data)Error Code: 3001 Message: Logout attempt failed.
This error can be thrown if an Agent attempts to logout and the API request to update the Agent’s state to ‘offline’ fails. This would likely be caused by an expired session.
Solution: The simplest solution would be to close the browser, as the session has already ended.
Support Notes: In the case of a 500 error, this would be a problem with Presence.
mqtt-connection-lost-err
(mqtt-connection-lost-err data)no-microphone-access-err
(no-microphone-access-err error)no-twilio-integration-err
(no-twilio-integration-err)reporting-batch-request-failed-err
(reporting-batch-request-failed-err batch-body api-response)required-module-failed-to-start-err
(required-module-failed-to-start-err module)session-heartbeats-failed-err
(session-heartbeats-failed-err data)Error Code: 2003 Message: Session heartbeats failed. Unable to continue using agent session.
This error can be thrown if an Agent attempts to select their tenant and the API returns an error. Alternatively, this error can be thrown if an Agent’s session was forcefully expired.
Solution: Refresh the browser and login again.
Support Notes: The error indicates the Agent logged in elsewhere, and as a result, their session was forcefully expired. Alternatively, this error may indicate an issue with Presence.
sqs-loop-ended
(sqs-loop-ended restart-count)sqs-uncaught-exception
(sqs-uncaught-exception error)unable-to-find-script-err
(unable-to-find-script-err interaction-id data)unknown-agent-notification-type-err
(unknown-agent-notification-type-err data)work-offer-expired-err
(work-offer-expired-err)Error Code: 4001 Message: Attempted to accept a work offer that is already expired.
wrong-number-of-sdk-fn-args-err
(wrong-number-of-sdk-fn-args-err)wrong-number-sdk-opts-err
(wrong-number-sdk-opts-err)